Refund
Refunds are reviewed carefully and handled directly
Effective date: May 8, 2026
We keep our refund process transparent and fair. Renewals are honest, cancellations are straightforward, and refund requests are reviewed by real people.
Refund requests are considered case-by-case within 14 days of the charge unless law or exceptional circumstances require a different review.
01
Subscriptions and renewals
- Plans renew automatically beyond the free tier. Paid plans may be billed monthly or on annual intervals depending on your selection.
- Unless a specific offer states otherwise, subscriptions renew automatically until you cancel.
02
How cancellation works
- Cancel anytime through the LoreVia billing portal available in your account settings.
- Cancellation stops the next renewal. It does not usually terminate access on the same day.
- Keep the paid tier until the current billing period ends, then the account steps down to the free plan if available.
03
What happens after cancellation
- You keep access to paid features until the end of the billing period.
- After that, access to paid features is removed and the account moves to the free tier with limited features.
- Exports, data, and manuscript content remain available according to our retention policy.
04
When refund requests may be reviewed
- Refunds are considered case-by-case within 14 days of the charge.
- Common reasons include accidental charges, duplicate billing, clear user error, or a product not working as described.
- Requests outside the window may be reviewed if there were technical issues on our side or an exceptional circumstance.
05
What does not automatically qualify
- Change of mind, unused time, or feature expectations not met.
- Requests after the 14-day window without a documented issue.
- Fraudulent activity, chargebacks without contacting support, or violation of our terms.
06
Approved refund timing and chargebacks
- If approved, refunds go back to the original payment method.
- Posting times depend on your bank or card issuer and may take several business days.
- Chargebacks are a last resort and can lead to account restrictions.
07
Trials, promos, and future plan changes
- Promotional pricing and trials follow their stated terms.
- If a promo ends or plan prices change, you'll be notified before the next charge.
- Future plan updates do not affect past charges.
Need help with billing or a refund request?
Contact support with the account email, charge date, and a concise explanation of the issue.